Honda help - CANESPORT style!

[PatDunn]

I apologize for this not being football related, but I wanted people's opinions.

I have had my Honda Accord for about 9 months; I'm very particular about my car and it looks like I just drove it off the dealer's lot minus the 8,000 miles. Long story short, the dealership scratched up my rims three weeks ago during my first routine tire rotation. How does the dealership solve this!?!?!? ... by giving me some bright refurbished rims that don't have the same "finish" as new rims. I can tell you everywhere these refurbished rims have been repaired. I finally got tired of going back and forth with the dealership and contacted American Honda. The assistant manager basically told me "good luck". Do I have a case, especially when they admitted they damaged my wheels or am I screwed? No flaming, I want honest opinions.

 

[Cane1799]

If they damaged they are responsible for replacing them, no questions about it
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[FightinIbis]

Originally posted by PatDunn:

I apologize for this not being football related, but I wanted people's opinions.

I have had my Honda Accord for about 9 months; I'm very particular about my car and it looks like I just drove it off the dealer's lot minus the 8,000 miles. Long story short, the dealership scratched up my rims three weeks ago during my first routine tire rotation. How does the dealership solve this!?!?!? ... by giving me some bright refurbished rims that don't have the same "finish" as new rims. I can tell you everywhere these refurbished rims have been repaired. I finally got tired of going back and forth with the dealership and contacted American Honda. The assistant manager basically told me "good luck". Do I have a case, especially when they admitted they damaged my wheels or am I screwed? No flaming, I want honest opinions.

Patt, be looking for this in the lounge pretty soon, but until then...here is the deal....

You are subject (99.9% sure these days) to an arbitration agreement with the dealership and likely with the financing company as well (either by separate agreement or piggy back on the original) for any dispute that arises in relation the car.

Let's be honest here...most of these people are not very concerned about "doing the right thing" until they absolutely have to do the right thing. They know, given the nature of your claim, that it will cost you much more to hire an attorney and pay your portion of the AAA filing fee (assuming American Arbitration Association is controlling in your agreement).

My advice? If your pissed, have been wronged, and have some extra time to burn....look through your original paperwork when you bought your car. You will find (should find) a separate Arbitration Agreement that YOU WERE ALLOWED TO REVIEW BEFORE SIGNING...AT LEAST YOU SHOULD HAVE BEEN ALLOWED. Most of these automobile purchases, at least when I was representing some automobile manufacturers and huge dealerships in cases, are now videotaped so as to protect the dealerships when consumers claim they were not given an opportunity to review from some shady car salesman.

If you were allowed to review, and you agreed....the terms will be in that arbitration agreement regarding who will handle it, how to contact them, the filing fee (who pays), the division of arbitration (consumer, construction, etc). File the damn thing and represent yourself...it may even call for a short form document review arbitration versus an actual hearing...you will be out some of your own time of course, but they will probably (not always) offer to fix the problem correctly once they realize you are serious and are about to cost them more money in attorney's fees.

UM



This post was edited on 5/21 2:39 PM by FightinIbis

 

[PatDunn]

Cane Brother, thanks for replying. Come to find out, their policy is "they replace damaged wheels with refurbished wheels" ... or how about this ... "if I got into an accident, they would replace my damaged wheels with refurbished wheels" ... and how is that relevant to this matter? The second manager wrote me a nice email

that I will make sure I forward to the company case manager when he calls me tomorrow. My friend warned me that the company always backs the dealer, but in this case how is that possible!?



Originally posted by Cane1799:
If they damaged they are responsible for replacing them, no questions about it

Posted from wireless.rivals.com

 

[ranecane]

You really want to get pissed, read your auto insurance policy and what they will allow to repair your car if in an accident. Used, aftermarket, etc.... I work in the used parts business so I see all of this on a regular basis dealing with insurance companies.

 

[dcumana]

I worked got American Honda Motor Company for several years and they pride themselves on what they call "Legendary customer service". Cry enough and mention that term and you'll get what you need. American Honda Motor Co # 770-442-2000
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